Terms of Service

Terms of Service Policy

Effective Date: January 1, 2025

Welcome and thank you for choosing Elevated Impact Solutions LLC (“EIS,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of EIS’s services (consulting, fractional HR, mediation, operations/logistics, training/Academy, community offerings, and digital products). By engaging EIS or purchasing our services, you agree to these Terms.

1. Services & Scope

1.1 Services Offered. EIS provides business consulting, fractional HR, mediation and conflict resolution, operations and logistics advisory, project & program management, leadership & coaching, training/workshops, digital products, and membership/community offerings. Specific services, deliverables, timelines, and fees will be described in separate proposals, quotes, Statements of Work (“SOW”), or client agreements.

1.2 SOW Controls. For any engagement, the SOW (or proposal/agreement) supersedes general descriptions here and will define the detailed scope, deliverables, schedule, and accepted methods of delivery. Any requested work outside the SOW will be handled as a change order billed at the agreed hourly or project rate.

2. Engagement, Proposals & Acceptance

2.1 Proposal/Agreement Required. Services commence only after mutual acceptance of a proposal, SOW, or signed agreement and receipt of any required retainer or initial payment noted in that agreement.

2.2 Deliverables & Timeline. EIS will use reasonable professional efforts to meet timelines set out in the applicable SOW. Delivery timelines may be adjusted as needed based on client responsiveness, change orders, or unforeseen constraints.

3. Payment Terms

3.1 Fees & Currency. All fees are quoted in United States Dollars (USD) unless otherwise specified.

3.2 Invoices & Due Dates. Unless otherwise stated in an SOW, invoices are due within 14 days of issuance. For retainer arrangements, the initial retainer is due before services begin and typically applied against the first month(s) of services.

3.3 Late Payments. Past-due invoices may incur interest at 1.5% per month (18% APR) or the maximum lawful rate, plus any collection costs. EIS reserves the right to pause services if accounts are past due.

3.4 Payment Methods. We accept major credit/debit cards, ACH/bank transfer, and other methods noted in your SOW or invoice.

4. Cancellation, Rescheduling & Refunds

4.1 Consultation & Session Policies. Standard booking and cancellation rules (e.g., 24-hour notice requirements) are described in our Booking Policy. Clients agree to follow the Booking Policy available on our site; where there is variance between the Booking Policy and these Terms, these Terms govern.

4.2 Refunds. Digital products are generally non-refundable once delivered, unless otherwise stated. For consulting and other services, refunds are only provided as specified in the SOW or at EIS’s discretion. Fees for work already performed or time reserved remain due upon cancellation.

4.3 No-Shows. No-shows and late cancellations may be charged the full session fee as specified in the Booking Policy and/or SOW.

5. Confidentiality

5.1 Confidential Information. “Confidential Information” means non-public business or personal information exchanged between the parties in connection with services. EIS will treat Client Confidential Information with reasonable care and will not disclose it except as required by law or to contractors bound by confidentiality.

5.2 Exceptions. Confidentiality does not apply to information that (a) is or becomes public through no breach by the receiving party, (b) was already known to the receiving party without restriction, or (c) is independently developed.

5.3 Mediation & Confidentiality Limitations. While EIS maintains confidentiality, mediation confidentiality rules vary by jurisdiction. Mediation services are governed by the terms of the specific mediation agreement; EIS does not guarantee statutory privilege in all matters. Parties should seek legal advice if privilege is a concern.

6. Professional Boundaries & Disclaimers

6.1 Not Legal, Medical, or Therapy Providers. EIS does not provide legal, medical, or licensed psychotherapy services. Our mediation, coaching, and consulting are not substitutes for legal counsel, medical advice, or mental health treatment. Clients should consult appropriately licensed professionals for those needs.

6.2 No Guaranteed Outcomes. While EIS applies professional expertise and best efforts, we cannot guarantee specific results or outcomes. Any projections or examples are illustrative, not promises.

7. Intellectual Property

7.1 Ownership. EIS retains ownership of all methodologies, frameworks, tools, templates, training materials, and intellectual property (“EIS IP”) created prior to or independently of the engagement.

7.2 License to Client. EIS grants Client a limited, non-exclusive, non-transferable license to use deliverables internally for the Client’s business purposes, unless otherwise agreed in writing. Redistribution, resale, or commercial use of EIS IP without a written license is prohibited.

7.3 Client Materials. Client grants EIS a license to use materials provided by Client solely to perform the services.

8. Client Responsibilities

8.1 Access & Cooperation. Clients must provide timely access to information, systems, personnel, and decisions necessary for EIS to perform services. Delays caused by the Client may affect schedules and fees.

8.2 Accurate Information. Client represents that the information provided is accurate and complete to the best of their knowledge.

9. Limitation of Liability

9.1 Exclusion of Damages. To the fullest extent permitted by law, EIS is not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, revenue, or business opportunity), even if advised of the possibility of such damages.

9.2 Cap on Liability. EIS’s aggregate liability for any claim arising from these Terms or the services shall not exceed the total fees paid by Client to EIS for the services in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Indemnification

Client agrees to indemnify, defend, and hold harmless EIS, its owners, officers, employees, and agents from any third-party claims, liabilities, losses, or expenses (including reasonable attorneys’ fees) arising from Client’s breach of these Terms, misuse of deliverables, or violation of applicable law.

11. Termination

11.1 Termination for Convenience. Either party may terminate an engagement with thirty (30) days’ written notice unless different terms are provided in the SOW.

11.2 Termination for Cause. Either party may terminate for material breach if the breach remains uncured for fifteen (15) days after written notice.

11.3 Fees on Termination. Upon termination, Client will pay for services performed, expenses incurred, and any non-cancellable commitments made on Client’s behalf through the termination date.

12. Data Protection & Privacy

12.1 Privacy Practices. EIS collects and processes personal data as described in our Privacy Policy. By working with EIS, Client consents to such data processing for purposes of delivering services.

12.2 Security. EIS will maintain reasonable technical and organizational measures to protect personal data, but no system is perfectly secure. EIS is not responsible for unauthorized access outside its control.

13. Dispute Resolution

13.1 Good-Faith Negotiation. Parties will first attempt to resolve disputes by good-faith negotiation between designated representatives.

13.2 Mediation / Arbitration. If unresolved within thirty (30) days, parties agree to mediation. If mediation fails, disputes will be resolved by binding arbitration in California under the rules of the American Arbitration Association (or successor) unless otherwise agreed. Judgment on any award may be entered in any court of competent jurisdiction.

14. Force Majeure

Neither party will be liable for delays or failures due to causes beyond reasonable control (acts of God, government action, natural disaster, epidemic, strikes, internet outages, etc.). The affected party will notify the other and use reasonable efforts to resume performance.

15. Assignment

Client may not assign rights or obligations without EIS’s prior written consent. EIS may assign rights to an affiliate or successor.

16. Notices

Notices shall be given via email to the addresses in the SOW or to Hello@elevaalma.com for EIS. Notices are effective when received.

17. Changes to These Terms

EIS may update these Terms from time to time. Material changes will be posted on the website and/ or communicated to active Clients. Continued engagement after notice constitutes acceptance of the updated Terms.

18. Governing Law & Severability

These Terms are governed by the laws of the State of California without regard to conflicts of laws principles. If any provision is found unenforceable, the remainder remains in effect.

19. Entire Agreement

These Terms, together with any SOW, proposal, or client agreement, constitute the entire agreement between the parties and supersede prior communications relating to the subject matter.

20. Contact

If you have questions about these Terms or your engagement, please contact:

Elevated Impact Solutions (EIS)
Email: Hello@elevaalma.com
Phone: 925.364.5560